Privacy Policy

1. Introduction

Welcome to Freedom Sanctuary CIC. We are committed to safeguarding the privacy of our website visitors. This policy outlines how we will treat your personal information and your rights regarding your data. Our legal basis for processing your personal data is your consent and our legitimate interests in providing customer service by responding to enquiries.

2. Information We Collect

  • Name
  • Email address
  • User message

The listed information is collected when you fill out our contact form, powered by Netlify.

3. How We Use Collected Information

The personal information you provide will be used solely to:

  • Respond to your inquiries submitted through our contact form.

We do not use your data for marketing, analytics, or automated decision-making.

4. Data Protection

  • Using SSL/TLS for secure data transmission when users submit the contact form.
  • Regularly reviewing website security.
  • Limiting access to personal information to authorized personnel only.
  • Conducting regular security audits.

5. Data Retention

We retain your personal information only as long as necessary to respond to your inquiries. Once your inquiry has been addressed and you are satisfied with our response, we delete any related user data. The data is also deleted from Netlify's form submission log after it has been forwarded to our email.

6. Sharing Personal Information

We do not sell, trade, or otherwise transfer your Personally Identifiable Information. We only share data with:

We do not use third-party services for tracking or analytics.

7. User Rights

Under UK data protection law, you have the following rights:

  • Right of Access: You can ask us for copies of your personal information.
  • Right to Rectification: You can ask us to correct inaccurate or incomplete information.
  • Right to Erasure: You can ask us to delete your personal information in certain circumstances.
  • Right to Restrict Processing: You can ask us to limit the processing of your data in certain situations.
  • Right to Object: You can object to the processing of your personal information in certain situations.

If you wish to exercise these rights, please contact us at: privacy@freedomsanctuary.co.uk.

8. Changes to This Privacy Policy

We may update this policy from time to time. You should check this page occasionally to ensure you are happy with any changes.

9. Contact Us

If you have any questions about this privacy policy or our treatment of your personal information, please email us at: privacy@freedomsanctuary.co.uk.