Privacy Policy

1. Introduction

Welcome to Freedom Sanctuary Trust. We are committed to safeguarding the privacy of our website visitors. This policy outlines how we will treat your personal information and your rights regarding your data. Our legal basis for processing your personal data is your consent and our legitimate interests in providing customer service by responding to inquiries.

2. Information We Collect

We collect and use the following types of personal information:

Name
Email address
User message

This information is collected when you fill out our contact form, which is powered by Netlify.

3. How We Use Collected Information

The personal information you provide will be used to:

Respond to your inquiries submitted through our contact form.

We do not use your data for automated decision-making or profiling.

4. Data Protection

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

Using SSL/TLS for secure data transmission when users submit the contact form.
Regularly reviewing website security.
Limiting access to personal information to authorized personnel only.
Conducting regular security audits.
Implementing a Content Security Policy (CSP).

5. Data Retention

We retain your personal information only as long as necessary to respond to your inquiries. Once your inquiry has been dealt with and you are satisfied with our response, we delete your emails and any related user data. The data is also deleted from Netlify's form submission log after it has been forwarded to our email.

6. Sharing Personal Information

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information except to provide services and as required by law. We may share information with:

Service providers who perform services on our behalf (e.g., Netlify), under data processing agreements.

7. Third-Party Services

We use Netlify to manage our contact form submissions and Google Analytics with enhanced measurement features to understand how our website is used and to improve our services. This includes tracking:

Page Views
Scrolls
Outbound Clicks
Site Search
Video Engagement
File Downloads
Form Interactions

Google Analytics anonymizes IP addresses and redacts most email addresses from event data. For more information on how Google collects and processes data, please visit Google's Privacy Policy.

8. Cookies

We use cookies to enhance your experience on our website. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. We use 15 cookies in total:

We display a cookie consent popup on our website. You can choose to:

Accept All Cookies: This enables all cookies, including necessary, marketing, and analytical cookies.
Decline Cookies: This accepts only necessary cookies and blocks marketing and analytical cookies.

You can change your cookie preferences at any time via your browser settings. If you disable cookies, some features that make your site experience more efficient may not function properly.

9. User Rights

Under UK data protection law, you have the following rights:

Right of Access: You have the right to ask us for copies of your personal information.
Right to Rectification: You have the right to ask us to rectify personal information you think is inaccurate.
Right to Erasure: You have the right to ask us to erase your personal information in certain circumstances.
Right to Restrict Processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Right to Object to Processing: You have the right to object to the processing of your personal information in certain circumstances.
Right to Data Portability: You have the right to ask that we transfer the personal information you gave us to another organization, or to you, in certain circumstances.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at: privacy@freedomsanctuary.co.uk.

10. Changes to This Privacy Policy

We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy. We will notify you of significant changes by email or through a notification on our website.

11. Contact Us

If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email at privacy@freedomsanctuary.co.uk.